Our Services
We deliver remote customer support and administrative services tailored to meet the needs of call center operations, partner programs, and commercial workflows. Our flexible service model allows us to scale quickly and integrate seamlessly.
Customer Support Services
Inbound and outbound call handling
Email and chat support
Customer service and retention
Appointment scheduling
Administrative & Back‑Office Support
Data entry and documentation
Account support
Order processing
General administrative assistance
Overflow & Surge Staffing
Short‑term or long‑term support
Seasonal or high‑volume programs
Flexible workforce scaling
Secure & Compliant Healthcare Support
At Solutions Guaranteed Services LLC, we deliver healthcare call center services with full HIPAA compliance built into every layer of our operations. From secure work environments to encrypted communication systems, our infrastructure is designed to protect sensitive health information. Agents assigned to healthcare accounts are trained in HIPAA protocols and operate under strict access controls, ensuring every interaction meets federal privacy and security standards. Whether supporting patients, providers, or partners, we prioritize data protection and regulatory integrity in every service we offer.
Our HIPAA‑aligned safeguards include:
Encrypted communication systems
Controlled access protocols
Private, secure work environments
Verified HIPAA training for all healthcare agents
Our Workforce Model
Solutions Guaranteed Services LLC operates with a remote independent contractor workforce trained to deliver professional, compliant, and client‑focused service. This model allows us to scale quickly, maintain flexibility, and support diverse program needs.
Remote, independent contractor structure
Compliant onboarding and documentation
Scalable support for multiple programs
Flexible scheduling and surge capacity
Professional service delivery standards
